M&D EMPIRE

Delivery & Return Terms

Last Updated: September 2026

At M&D Empire, we are committed to providing our customers with a smooth, secure, and reliable shopping experience. These Delivery and Return Terms explain how orders are processed, delivered, returned, exchanged, and refunded when you shop through our online store.

By placing an order with M&D Empire, you agree to the terms outlined below.

1. Order Processing

All orders are processed after payment has been successfully received and confirmed.

Orders are normally prepared for dispatch within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive an order or shipping confirmation containing the available delivery information and, where applicable, tracking details.

Orders may experience delays during busy periods, promotional campaigns, public holidays, or circumstances beyond our control.

2. Delivery

M&D Empire offers worldwide delivery. Delivery availability, shipping charges, and estimated delivery times may vary depending on the destination, shipping method, package size, and courier service.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

Estimated delivery times are provided for guidance only and are not guaranteed delivery dates.

Customers are responsible for providing a complete and accurate delivery address, telephone number, and email address when placing an order.

M&D Empire is not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete delivery information
• The recipient being unavailable
• Failure to collect a package
• Customs delays or inspections
• Incorrect telephone or contact information
• Courier delays
• Public holidays
• Weather or other circumstances beyond our reasonable control

3. International Orders and Customs

For international deliveries, the customer may be responsible for customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

These charges are determined by the relevant customs authority and are not controlled by M&D Empire.

Customers are responsible for complying with the import requirements applicable in their country.

M&D Empire cannot guarantee that every product can be imported into every country. Customers should check their local import regulations before placing an international order.

4. Tracking Your Order

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Customers can also use the Track Your Order function on the M&D Empire website using their Order ID and the billing email used during checkout.

Customers are responsible for monitoring their delivery and responding to any courier requests where necessary.

RETURNS

5. 30-Day Return Period

M&D Empire offers a 30-day return period from the date the order is delivered.

To qualify for a return, the item must:

• Be unused and unworn
• Be in its original condition
• Be free from damage, stains, makeup, perfume, body oils, or other marks
• Have all original tags and labels attached, where applicable
• Be returned in its original packaging where reasonably possible
• Be accompanied by the order number or proof of purchase

Items that do not meet these conditions may be refused or may qualify for a reduced refund where permitted by applicable law.

6. Items That Cannot Be Returned

For hygiene, health, and safety reasons, certain products may not be eligible for return once opened, worn, used, or removed from their protective packaging.

These may include:

• Hair extensions and wigs that have been worn, altered, washed, cut, coloured, or otherwise used
• Hair and beauty products that have been opened or used
• Cosmetics and personal-care products that have been opened
• Underwear or intimate products where applicable
• Products damaged through improper use
• Personalised or specially prepared products
• Gift cards
• Items clearly marked as non-returnable or final sale

If you are unsure whether an item qualifies for return, please contact M&D Empire before sending it back.

7. Wrong, Damaged, or Missing Items

Customers should inspect their order immediately after delivery.

If you receive:

• The wrong product
• A damaged product
• A defective product
• A missing item
• An item that is significantly different from what was ordered

please contact M&D Empire as soon as possible.

For damaged or incorrect items, customers may be asked to provide clear photographs or videos showing the product, packaging, shipping label, and damage or issue.

We will review the case and, where appropriate, arrange a replacement, exchange, repair, or refund in accordance with applicable law and these terms.

8. How to Request a Return

To request a return, contact M&D Empire with:

• Your full name
• Order number
• Product(s) you wish to return
• Reason for the return
• Photographs, where relevant
• Any other information reasonably required to process the request

Do not send products back without first receiving return instructions from M&D Empire.

Unauthorised returns may experience delays in processing.

9. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for the cost of returning an item.

Where M&D Empire has supplied an incorrect or defective item, we will provide appropriate instructions regarding the return and, where applicable, the return shipping cost.

Original shipping charges may be non-refundable where permitted by applicable law.

10. Exchanges

Customers may request an exchange for an eligible product within the applicable return period.

Exchanges are subject to product availability.

If the requested replacement is unavailable, M&D Empire may offer an alternative product, store credit, or refund, as applicable.

For size-related exchanges, the product must be returned in its original unused and unworn condition.

11. Refunds

Once a returned item has been received and inspected, M&D Empire will confirm whether the return has been approved.

Approved refunds will normally be made using the original payment method.

Refund processing time may depend on the payment provider, bank, card issuer, or other financial institution.

M&D Empire does not control the time taken by third-party payment providers to complete a refund.

12. Sale and Promotional Items

Products purchased during sales, promotions, clearance events, or special offers may be subject to specific return conditions.

Where an item is marked Final Sale, it may not be eligible for return or exchange except where required by applicable law.

Any special return conditions will be communicated on the product page or during the promotion.

13. Items Returned in Poor Condition

M&D Empire reserves the right to refuse a return where a product has been:

• Worn or used
• Washed
• Altered or modified
• Damaged after delivery
• Stained or contaminated
• Missing original components
• Returned without required accessories
• Returned outside the applicable return period

This does not affect any mandatory consumer rights that cannot legally be excluded.

14. Non-Delivery and Uncollected Packages

If a package is returned to M&D Empire because the customer:

• Provided an incorrect address
• Failed to collect the package
• Refused delivery without a valid reason
• Was unavailable for delivery after reasonable attempts

additional delivery charges may apply if the customer requests the package to be shipped again.

Any refund will be handled in accordance with applicable law and the circumstances of the order.

15. Delivery Delays

M&D Empire will make reasonable efforts to ensure orders are dispatched and delivered within the estimated timeframe.

However, delivery dates may be affected by circumstances outside our control, including courier delays, customs procedures, weather conditions, strikes, public holidays, technical issues, or other unforeseen events.

Where a significant delay occurs, customers should contact us so that we can assist with tracking and resolving the issue.

16. Consumer Rights

Nothing in these Delivery and Return Terms is intended to remove, restrict, or replace any mandatory consumer rights available to customers under applicable law.

Where applicable consumer protection legislation provides rights that are more favourable to the customer than these terms, those legal rights will apply.

17. Contact Us

For questions regarding deliveries, returns, exchanges, or refunds, please contact M&D Empire through the contact details provided on our website.

When contacting us about an order, please include your Order Number to help us process your request quickly.

M&D Empire
Beauty • Fashion • Self-Care • Lifestyle

Website: mndshopx.com

Look Good. Feel Confident. Live Your Best.